Returns & Exchanges
At Plug, we stand behind our tech with a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we make the exchange or refund process quick and simple.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Factory reset your electronics to remove personal data and securely pack the device in its original packaging with all included accessories.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing