Frequently Asked Questions
Everything you need to know about your tech upgrades.
What kind of warranty comes with my device?
Every electronic device purchased from Plug comes with a standard 12-month limited warranty covering hardware defects and technical malfunctions.
How long does shipping take for orders?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Are your refurbished products tested for quality?
Yes, all pre-owned devices undergo a rigorous 90-point diagnostic inspection to ensure they are 100% functional before being listed on our site.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do you offer international shipping?
Currently, Plug ships to customers within the United States, Canada, and the UK. We are working on expanding our logistics to more countries soon.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible purchases.